SHIPPING & DELIVERY POLICY

Last updated March 01, 2023

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://gsmtools.xyz/terms-conditions/.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our shipping and will be responsible for shipping your products.

All times and dates given for delivery of the products are given in good faith but are estimates only.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://gsmtools.xyz/refund-and-return-policy/.

ITEMS OUT OF STOCK

If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

P.O. BOX SHIPPING

GSM TOOLS will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.

CHANGE OF DELIVERY ADDRESS

For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

DISPATCH TIME

Orders are usually dispatched within 1 business days of payment of order
Our warehouse operates on Monday – Saturday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

DELIVERY TIME

Orders are usually delivered within 2-7 business days depending on courier partner and locations

TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

 SHIPPING COSTS?

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase. This price will be the final price for shipping cost to the customer.

PROCESS FOR PARCEL DAMAGED IN-TRANSIT

We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

PROCESS FOR PARCEL LOST IN-TRANSIT

We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost. 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

·         Phone: +919814186911

·         Email: [email protected]

·         Online contact form: https://gsmtools.xyz/contact-us