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Return Policy for 

Last updated: [ January 01, 2024 ]

Thank you for shopping at GSM TOOLS. We appreciate your business and want you to be completely satisfied with your purchase.

Please review our return policy below.

1. Returns

1.1 Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

We also require a receipt or proof of purchase.

1.2 Timeframe

You have 24hours from the date of purchase to initiate a return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

2.1 Contact Us

Contact our customer service team at [email protected] to request a return authorization.

Please provide your order number and details about the item you would like to return.

2.2 Return Authorization

Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.

2.3 Packaging

Please ensure that the item is securely packaged to prevent damage during transit.

Include a copy of the return authorization with the package.

3. Refunds

3.1 Inspection

Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria.

3.2 Refund Process

If the return is approved, we will initiate a refund to your original method of payment.

Please note that shipping costs are non-refundable.

3.3 Timeframe

Refunds may take 5 business days to process.

The time it takes for the refund to appear in your account may vary depending on your financial institution.

4. Exchanges

We currently do not offer exchanges. If you need a different item, please return the original item and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected].

We will work with you to resolve the issue promptly.

6. Contact Us

If you have any questions about our return policy, please contact our customer service team at [email protected].

7. Changes to the Return Policy

We reserve the right to update or modify our return policy at any time.

Any changes will be effective immediately upon posting on our website.

By making a purchase on, you agree to the terms of our return policy.

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